Refund Policy
At shoesnmoreusa.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process.
Eligibility for Returns & Refunds
To be eligible for a return and refund, your item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return within 30 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Customized or personalized products
- Items marked as final sale
How to Initiate a Return
To start a return, please contact our customer service team. Once your return request is approved, you will receive instructions on how to proceed.
Refund Processing
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for further assistance.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our customer service team.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Questions?
If you have any questions about our refund policy, feel free to reach out to our customer service team for assistance.